{"id":69,"date":"2018-06-25T01:30:42","date_gmt":"2018-06-25T04:30:42","guid":{"rendered":"http:\/\/ccbc.net.br\/cam-ccbc-centro-arbitragem-mediacao\/?page_id=69"},"modified":"2026-01-30T11:57:15","modified_gmt":"2026-01-30T14:57:15","slug":"gestao-de-qualidade","status":"publish","type":"page","link":"https:\/\/www.ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/gestao-de-qualidade\/","title":{"rendered":"Gest\u00e3o de Qualidade"},"content":{"rendered":"

[et_pb_section fb_built=”1″ module_class=”interior-header” _builder_version=”4.16″ background_image=”https:\/\/storage.googleapis.com\/stateless-ccbc-org-br\/2018\/09\/1db29aad-fotolia_109781701_subscription_monthly_xxl.jpg” custom_padding=”200px|0px||0px|false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_margin=”50px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ background_position=”top_left” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Header” _builder_version=”4.16″ text_font=”|||on|||||” text_font_size=”22px” header_font=”||||||||” header_font_size=”60px” header_line_height=”1.2em” background_layout=”dark” header_font_size_tablet=”30px” header_font_size_phone=”” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Gest\u00e3o de Qualidade<\/span>\u00a0<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ custom_margin=”0px||0px|” custom_padding=”0px||0px|” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_code admin_label=”Breadcrumbs shortcode” module_class=”breadcrumbs” _builder_version=”4.16″ custom_css_main_element=”margin-top: 103px;||font-size: 14px;” global_colors_info=”{}”][\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_button button_url=”#pesquisa” url_new_window=”on” button_text=”Pesquisa de Satisfa\u00e7\u00e3o” _builder_version=”4.16″ custom_button=”on” button_text_size=”16px” button_text_color=”#000000″ button_border_color=”#90c445″ button_border_radius=”31px” button_font=”|700|||||||” custom_margin=”|||” custom_padding=”10px||10px||true” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_text_color__hover=”#000000″ button_text_color__hover_enabled=”on” button_border_color__hover=”#90c445″ button_border_color__hover_enabled=”on” button_border_radius__hover_enabled=”off” button_border_width__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on” button_bg_color__hover=”rgba(0,0,0,0)”]
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Certifica\u00e7\u00e3o ISO 9001<\/h1>\n

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Certifica\u00e7\u00e3o ISO 9001<\/strong><\/p>\n

O CAM-CCBC foi pioneiro ao obter a certifica\u00e7\u00e3o de seu Sistema de Gest\u00e3o da Qualidade com base na norma ISO 9001, em 2004. O selo internacional atestou a qualidade dos procedimentos do Centro na administra\u00e7\u00e3o de arbitragens. Desde ent\u00e3o, o CAM-CCBC mantem-se em conformidade com os requisitos da referida norma, passando por auditorias anuais, realizadas pela\u00a0SGS<\/a>, organismo certificador independente.<\/p>\n

Ap\u00f3s auditoria em 2025, o CAM-CCBC obteve a certifica\u00e7\u00e3o em rela\u00e7\u00e3o a administra\u00e7\u00e3o dos m\u00e9todos adequados de resolu\u00e7\u00e3o de conflitos\u00a0 i.e. arbitragem, media\u00e7\u00e3o<\/a>\u00a0e\u00a0dispute boards<\/a>, v\u00e1lida at\u00e9 04 de janeiro de 2029. Com essa aprova\u00e7\u00e3o, o Centro renova seu pioneirismo e compromisso com o seu Sistema de Gest\u00e3o da Qualidade.<\/p>\n

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Pol\u00edtica da Qualidade<\/h4>\n

Disponibilizar, independentemente de origem, nacionalidade ou filia\u00e7\u00e3o \u00e0 C\u00e2mara de Com\u00e9rcio Brasil-Canad\u00e1, a administra\u00e7\u00e3o de m\u00e9todos adequados de resolu\u00e7\u00e3o de conflitos prestados de acordo com os regulamentos e as legisla\u00e7\u00f5es aplic\u00e1veis.<\/p>\n

S\u00e3o pilares do CAM-CCBC: imparcialidade, independ\u00eancia, efici\u00eancia, transpar\u00eancia e melhoria cont\u00ednua do Sistema de Gest\u00e3o.<\/p>\n

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[\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” module_id=”pesquisa” _builder_version=”4.27.0″ display_conditions=”W10=” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text module_class=”header-with-button” _builder_version=”4.16″ header_font=”||||||||” header_font_size=”29px” global_colors_info=”{}”]<\/p>\n

Sobre a pesquisa de satisfa\u00e7\u00e3o<\/h1>\n

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A pesquisa \u00e9 realizada anualmente para avaliar a satisfa\u00e7\u00e3o dos usu\u00e1rios dos servi\u00e7os de administra\u00e7\u00e3o dos m\u00e9todos adequados de resolu\u00e7\u00e3o de disputas prestados pelo Centro. A partir dos dados levantados pela pesquisa, s\u00e3o criados pela equipe do CAM-CCBC planos de a\u00e7\u00e3o para melhoria cont\u00ednua dos servi\u00e7os pautados nos pilares da Pol\u00edtica de Qualidade do Centro.<\/p>\n

Na pesquisa de 2025 contamos com 194 participantes, dos quais contribu\u00edram para os seguintes resultados:<\/p>\n

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1. Participantes<\/h1>\n

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2. Em que condi\u00e7\u00e3o voc\u00ea atuou em procedimentos administrados pelo CAM-CCBC?<\/h1>\n

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3. Infraestrutura<\/h1>\n

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Como voc\u00ea avalia a infraestrutura para a realiza\u00e7\u00e3o de reuni\u00f5es presenciais, h\u00edbridas e remotas e a disponibiliza\u00e7\u00e3o de recursos digitais?<\/p>\n

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4. Atendimento<\/h1>\n

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Como voc\u00ea avalia o atendimento dos funcion\u00e1rios com quem teve a oportunidade de interagir, especialmente nos quesitos cordialidade, presteza e conhecimento pr\u00e1tico?<\/span><\/p>\n<\/div>\n<\/div>\n

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5. Imparcialidade e independ\u00eancia<\/h1>\n

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Como voc\u00ea avalia a imparcialidade e independ\u00eancia do CAM-CCBC no tratamento de partes e advogados?<\/p>\n

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6. Efici\u00eancia<\/h1>\n

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Como voc\u00ea avalia a qualidade e a celeridade da atua\u00e7\u00e3o da Secretaria nos procedimentos?<\/p>\n

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7. Efici\u00eancia<\/h1>\n

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Como voc\u00ea avalia a qualidade e a celeridade da atua\u00e7\u00e3o da Gest\u00e3o Financeira nos procedimentos?<\/p>\n

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8. Transpar\u00eancia<\/h1>\n

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Como voc\u00ea avalia a transpar\u00eancia na divulga\u00e7\u00e3o das normas e dos procedimentos adotados pelo CAM-CCBC? Para normas, considerar qualidade, facilidade de acesso e compreens\u00e3o de regulamentos, resolu\u00e7\u00f5es administrativas, regramento de custas e outras normas:<\/span><\/p>\n

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9. Melhoria cont\u00ednua na administra\u00e7\u00e3o de ADRs<\/h1>\n

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Em compara\u00e7\u00e3o com outros centros de arbitragem, media\u00e7\u00e3o e demais m\u00e9todos adequados de resolu\u00e7\u00e3o de conflitos, como voc\u00ea avalia a atua\u00e7\u00e3o do CAM-CCBC?<\/span><\/p>\n

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10. Voc\u00ea recomendaria o CAM-CCBC?<\/h1>\n

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Veja tamb\u00e9m o resultado da pesquisa de satisfa\u00e7\u00e3o dos anos anteriores.<\/h1>\n

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ENTRE EN CONTACTO<\/strong><\/h3>\n

\"\" +55 11 4058-0400<\/p>\n

\"\"  cam@ccbc.org.br<\/p>\n

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UBICACI\u00d3N<\/strong><\/h3>\n

Rua do Rocio, 220 – 12 andar – cj. 121<\/p>\n

Vila Ol\u00edmpia, S\u00e3o Paulo -SP – Brasil – 04552-000<\/p>\n

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O CAM-CCBC foi pioneiro ao obter a certifica\u00e7\u00e3o de seu Sistema de Gest\u00e3o da Qualidade com base na norma ISO 9001, em 2004. <\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","filesize_raw":"","footnotes":""},"class_list":["post-69","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/wp-json\/wp\/v2\/pages\/69"}],"collection":[{"href":"https:\/\/www.ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/wp-json\/wp\/v2\/comments?post=69"}],"version-history":[{"count":29,"href":"https:\/\/www.ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/wp-json\/wp\/v2\/pages\/69\/revisions"}],"predecessor-version":[{"id":67534,"href":"https:\/\/www.ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/wp-json\/wp\/v2\/pages\/69\/revisions\/67534"}],"wp:attachment":[{"href":"https:\/\/www.ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/wp-json\/wp\/v2\/media?parent=69"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}