{"id":41149,"date":"2023-10-25T14:12:00","date_gmt":"2023-10-25T17:12:00","guid":{"rendered":"https:\/\/www.ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/?page_id=41149"},"modified":"2025-03-13T22:15:21","modified_gmt":"2025-03-14T01:15:21","slug":"gestao-de-qualidade-2021","status":"publish","type":"page","link":"https:\/\/www.ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/gestao-de-qualidade-2021\/","title":{"rendered":"Gest\u00e3o de Qualidade 2021"},"content":{"rendered":"

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Gest\u00e3o de Qualidade<\/span>\u00a0<\/h1>\n

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Certifica\u00e7\u00e3o ISO 9001<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.17.4″ text_font=”Open Sans||||||||” text_orientation=”justified” global_colors_info=”{}”]<\/p>\n

Certifica\u00e7\u00e3o ISO 9001<\/strong><\/p>\n

O CAM-CCBC foi pioneiro ao obter a certifica\u00e7\u00e3o de seu Sistema de Gest\u00e3o da Qualidade com base na norma ISO 9001, em 2004. O selo internacional atestou a qualidade dos procedimentos do Centro na administra\u00e7\u00e3o de arbitragens. Desde ent\u00e3o, o CAM-CCBC mantem-se em conformidade com os requisitos da referida norma, passando por auditorias anuais, realizadas pela\u00a0SGS<\/a>, organismo certificador independente.<\/p>\n

Ap\u00f3s auditoria em 2022, o CAM-CCBC obteve a certifica\u00e7\u00e3o em rela\u00e7\u00e3o a administra\u00e7\u00e3o dos m\u00e9todos adequados de resolu\u00e7\u00e3o de conflitos\u00a0 i.e. arbitragem,\u00a0media\u00e7\u00e3o<\/a>\u00a0e\u00a0dispute boards<\/a>, v\u00e1lida at\u00e9 04 de janeiro de 2026. Com essa aprova\u00e7\u00e3o, o Centro renova seu pioneirismo e compromisso com o seu Sistema de Gest\u00e3o da Qualidade.<\/p>\n

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Pol\u00edtica da Qualidade<\/h4>\n

Disponibilizar, independentemente de origem, nacionalidade ou filia\u00e7\u00e3o \u00e0 C\u00e2mara de Com\u00e9rcio Brasil-Canad\u00e1, a administra\u00e7\u00e3o de m\u00e9todos adequados de resolu\u00e7\u00e3o de conflitos prestados de acordo com os regulamentos e as legisla\u00e7\u00f5es aplic\u00e1veis.<\/p>\n

S\u00e3o pilares do CAM-CCBC: imparcialidade, independ\u00eancia, efici\u00eancia, transpar\u00eancia e melhoria cont\u00ednua do Sistema de Gest\u00e3o.<\/p>\n

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[\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” module_id=”pesquisa” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text module_class=”header-with-button” _builder_version=”4.16″ header_font=”||||||||” header_font_size=”29px” global_colors_info=”{}”]<\/p>\n

Sobre a pesquisa de satisfa\u00e7\u00e3o<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.17.4″ text_font=”Open Sans||||||||” text_orientation=”justified” global_colors_info=”{}”]<\/p>\n

A pesquisa \u00e9 realizada anualmente para avaliar a satisfa\u00e7\u00e3o dos usu\u00e1rios dos servi\u00e7os de administra\u00e7\u00e3o dos m\u00e9todos adequados de resolu\u00e7\u00e3o de disputas prestados pelo Centro. A partir dos dados levantados pela pesquisa, s\u00e3o criados pela equipe do CAM-CCBC planos de a\u00e7\u00e3o para melhoria cont\u00ednua dos servi\u00e7os pautados nos pilares da Pol\u00edtica de Qualidade do Centro.<\/p>\n

Em 2020, o CAM CCBC organizou-se internamente para assegurar a continuidade dos mais de 300 procedimentos em andamento, tendo determinado medidas emergenciais que garantiram a condu\u00e7\u00e3o remota e segura dos processos sob sua gest\u00e3o. Colocamos em pr\u00e1tica um projeto que j\u00e1 estava em andamento: migra\u00e7\u00e3o para a condu\u00e7\u00e3o 100% eletr\u00f4nica dos procedimentos.<\/p>\n

Na pesquisa de 2021 contamos com 458 participantes, dos quais contribu\u00edram para os seguintes resultados:<\/p>\n

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2. A pesquisa foi composta por<\/h1>\n

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