{"id":32860,"date":"2022-10-25T09:27:44","date_gmt":"2022-10-25T12:27:44","guid":{"rendered":"https:\/\/www.ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/?page_id=32860"},"modified":"2025-03-13T22:12:35","modified_gmt":"2025-03-14T01:12:35","slug":"pesquisa-de-satisfacao-2020","status":"publish","type":"page","link":"https:\/\/www.ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/pesquisa-de-satisfacao-2020\/","title":{"rendered":"Pesquisa de Satisfa\u00e7\u00e3o 2020"},"content":{"rendered":"

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Pesquisa de Satisfa\u00e7\u00e3o 2020<\/h1>\n

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Sobre a pesquisa de satisfa\u00e7\u00e3o<\/h1>\n

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A pesquisa \u00e9 realizada anualmente para avaliar a satisfa\u00e7\u00e3o dos usu\u00e1rios dos servi\u00e7os de administra\u00e7\u00e3o dos m\u00e9todos adequados de resolu\u00e7\u00e3o de disputas prestados pelo Centro. A partir dos dados levantados pela pesquisa, s\u00e3o criados pela equipe do CAM-CCBC planos de a\u00e7\u00e3o para melhoria cont\u00ednua dos servi\u00e7os pautados nos pilares da Pol\u00edtica de Qualidade do Centro.<\/p>\n

Em 2020, o CAM CCBC organizou-se internamente para assegurar a continuidade dos mais de 300 procedimentos em andamento, tendo determinado medidas emergenciais que garantiram a condu\u00e7\u00e3o remota e segura dos processos sob sua gest\u00e3o. Colocamos em pr\u00e1tica um projeto que j\u00e1 estava em andamento: migra\u00e7\u00e3o para a condu\u00e7\u00e3o 100% eletr\u00f4nica dos procedimentos.<\/p>\n

Na pesquisa de 2020 contamos com 287 participantes, dos quais contribu\u00edram para os seguintes resultados:<\/p>\n

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1. Infraestrutura Virtual<\/h1>\n

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Diante do cen\u00e1rio de pandemia, a pesquisa concentrou-se na avalia\u00e7\u00e3o das ferramentas virtuais disponibilizadas pelo CAM-CCBC.<\/p>\n

O gr\u00e1fico abaixo demonstra a satisfa\u00e7\u00e3o em rela\u00e7\u00e3o \u00e0s ferramentas virtuais, suporte e assessoria tecnol\u00f3gica e infraestrutura digital (disponibiliza\u00e7\u00e3o de plataformas, orienta\u00e7\u00e3o para o acesso por meio de guias e tutoriais, utiliza\u00e7\u00e3o de ambiente de rede para troca de documentos, entre outros):<\/p>\n

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