{"id":8426,"date":"2018-06-25T01:30:42","date_gmt":"2018-06-25T04:30:42","guid":{"rendered":"https:\/\/www.ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/quality-policy\/"},"modified":"2023-11-30T12:39:56","modified_gmt":"2023-11-30T15:39:56","slug":"gestion-de-la-calidad","status":"publish","type":"page","link":"https:\/\/www.ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/es\/gestion-de-la-calidad\/","title":{"rendered":"Gesti\u00f3n De La Calidad"},"content":{"rendered":"[et_pb_section fb_built=\u00bb1&#8243; module_class=\u00bbinterior-header\u00bb _builder_version=\u00bb4.16&#8243; background_image=\u00bbhttps:\/\/storage.googleapis.com\/stateless-ccbc-org-br\/2018\/09\/1db29aad-fotolia_109781701_subscription_monthly_xxl.jpg\u00bb custom_padding=\u00bb200px|0px||0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; custom_margin=\u00bb50px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; background_position=\u00bbtop_left\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbHeader\u00bb _builder_version=\u00bb4.16&#8243; text_font=\u00bb|||on|||||\u00bb text_font_size=\u00bb22px\u00bb header_font=\u00bb||||||||\u00bb header_font_size=\u00bb60px\u00bb header_line_height=\u00bb1.2em\u00bb background_layout=\u00bbdark\u00bb header_font_size_tablet=\u00bb30px\u00bb header_font_size_phone=\u00bb\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<h1>Gesti\u00f3n De La Calidad<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; custom_margin=\u00bb0px||0px|\u00bb custom_padding=\u00bb0px||0px|\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_code admin_label=\u00bbBreadcrumbs shortcode\u00bb module_class=\u00bbbreadcrumbs\u00bb _builder_version=\u00bb4.16&#8243; custom_css_main_element=\u00bbmargin-top: 103px;||font-size: 14px;\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_button button_url=\u00bb#encuesta\u00bb url_new_window=\u00bbon\u00bb button_text=\u00bbEncuesta de Satisfacci\u00f3n\u00bb _builder_version=\u00bb4.16&#8243; custom_button=\u00bbon\u00bb button_text_size=\u00bb16px\u00bb button_text_color=\u00bb#000000&#8243; button_border_color=\u00bb#90c445&#8243; button_border_radius=\u00bb31px\u00bb button_font=\u00bb|700|||||||\u00bb custom_margin=\u00bb|||\u00bb custom_padding=\u00bb10px||10px||true\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover=\u00bb#000000&#8243; button_text_color__hover_enabled=\u00bbon\u00bb button_border_color__hover=\u00bb#90c445&#8243; button_border_color__hover_enabled=\u00bbon\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bbon\u00bb button_bg_color__hover=\u00bbrgba(0,0,0,0)\u00bb]\r[\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text module_class=\u00bbheader-with-button\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb||||||||\u00bb header_font_size=\u00bb29px\u00bb global_colors_info=\u00bb{}\u00bb]<h1>Certificaci\u00f3n ISO 9001<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.17.4&#8243; text_font=\u00bbOpen Sans||||||||\u00bb text_orientation=\u00bbjustified\u00bb hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;]<p>El CAM-CCBC fue pionero en la obtenci\u00f3n de la certificaci\u00f3n de su Sistema de Gesti\u00f3n de Calidad basado en la norma ISO 9001, en 2004. El sello internacional atestigu\u00f3 la calidad de los procedimientos del Centro en la administraci\u00f3n de arbitrajes. Desde entonces, el CAM-CCBC ha estado en l\u00ednea con los requisitos de esta norma, someti\u00e9ndose a auditor\u00edas anuales realizadas por \u00a0<a href=\"https:\/\/www.sgs-latam.com\/\">SGS<\/a>, un organismo certificador independiente.<\/p>\n<p>Despu\u00e9s de la auditor\u00eda en 2022, el CAM-CCBC obtuvo la certificaci\u00f3n relacionada con los otros m\u00e9todos de resoluci\u00f3n de conflitos administrados, es decir,\u00a0<a href=\"\/cam-ccbc-centro-arbitragem-mediacao?page_id=7573\">arbitrajes, mediaci\u00f3n<\/a>\u00a0y\u00a0<a href=\"\/cam-ccbc-centro-arbitragem-mediacao?page_id=7579\">dispute boards<\/a>, v\u00e1lido hasta el 4 de enero de 2026. Con esta aprobaci\u00f3n, el Centro renueva su pioneirismo e compromiso con su Sistema de Gesti\u00f3n de la Calidad.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.17.4&#8243; text_font=\u00bb||||||||\u00bb text_orientation=\u00bbjustified\u00bb hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;]<h4><strong>Pol\u00edtica de Calidad del CAM-CCBC<\/strong><\/h4>\n<p>Poner a disposici\u00f3n, independientemente de su origen, nacionalidad o afiliaci\u00f3n a la C\u00e1mara de Comercio Brasil-Canad\u00e1, la administraci\u00f3n de los m\u00e9todos apropiados de resoluci\u00f3n de conflictos proporcionados de conformidad con las propias regulaciones y las leyes aplicables.<\/p>\n<p>Los pilares del CAM-CCBC son: imparcialidad, independencia, eficiencia, transparencia y mejora continua del Sistema de Gesti\u00f3n.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.16&#8243; locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_image src=\u00bbhttps:\/\/ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/wp-content\/uploads\/sites\/10\/2021\/11\/iso-9001.jpg\u00bb align=\u00bbright\u00bb align_tablet=\u00bbcenter\u00bb align_phone=\u00bbcenter\u00bb align_last_edited=\u00bbon|desktop\u00bb _builder_version=\u00bb4.16&#8243; max_width=\u00bb300px\u00bb global_colors_info=\u00bb{}\u00bb]<p>&nbsp;<\/p>\r[\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_button button_url=\u00bbhttps:\/\/ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/wp-content\/uploads\/sites\/10\/2023\/01\/certificado-alternative-dispute-resolution.pdf\u00bb url_new_window=\u00bbon\u00bb button_text=\u00bbHAGA CLIC PARA VER EL CERTIFICADO\u00bb button_alignment=\u00bbcenter\u00bb _builder_version=\u00bb4.17.4&#8243; custom_button=\u00bbon\u00bb button_text_size=\u00bb16px\u00bb button_text_color=\u00bb#000000&#8243; button_border_color=\u00bb#90c445&#8243; button_border_radius=\u00bb31px\u00bb button_font=\u00bb|700|||||||\u00bb custom_margin=\u00bb64px|||\u00bb custom_padding=\u00bb10px||10px|\u00bb hover_enabled=\u00bb0&#8243; button_text_color_hover=\u00bb#000000&#8243; button_border_color_hover=\u00bb#90c445&#8243; button_bg_color_hover=\u00bbrgba(0,0,0,0)\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bbon\u00bb button_text_color__hover=\u00bb#000000&#8243; button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bbon\u00bb button_border_color__hover=\u00bb#90c445&#8243; button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bbon\u00bb button_bg_color__hover=\u00bbrgba(0,0,0,0)\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb sticky_enabled=\u00bb0&#8243;]<p>&nbsp;<\/p>\r[\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; disabled_on=\u00bboff|off|off\u00bb module_id=\u00bbencuesta\u00bb _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text module_class=\u00bbheader-with-button\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb||||||||\u00bb header_font_size=\u00bb29px\u00bb global_colors_info=\u00bb{}\u00bb]<h1>Sobre la encuesta de satisfacci\u00f3n<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.16&#8243; text_font=\u00bbOpen Sans||||||||\u00bb text_orientation=\u00bbjustified\u00bb global_colors_info=\u00bb{}\u00bb]<p>La encuesta se lleva a cabo anualmente para evaluar la satisfacci\u00f3n de los usuarios de los servicios de administraci\u00f3n de los m\u00e9todos apropiados de resoluci\u00f3n de disputas proporcionados por el Centro. \u00a0A partir de los datos recogidos por la encuesta, el equipo del CAM-CCBC crea planes de acci\u00f3n para la mejora continua de los servicios basados en los pilares de la Pol\u00edtica de Calidad del Centro.<\/p>\n<p>En 2020, el CAM-CCBC se organiz\u00f3 internamente para garantizar la continuidad de m\u00e1s de 300 procedimientos en marcha y determin\u00f3 medidas de emergencia que aseguraron el desarrollo remoto y seguro de los procesos bajo su gesti\u00f3n. \u00a0Pusimos en pr\u00e1ctica un proyecto que ya estaba en marcha: migraci\u00f3n para la conducci\u00f3n el 100% electr\u00f3nica de los procedimientos.<\/p>\n<p>En la encuesta de 2021 tuvimos 458 participantes, que contribuyeron a los siguientes resultados:<\/p>[\/et_pb_text][et_pb_number_counter title=\u00bbparticipantes en 2021&#8243; number=\u00bb458&#8243; percent_sign=\u00bboff\u00bb _builder_version=\u00bb4.17.4&#8243; global_colors_info=\u00bb{}\u00bb]\r[\/et_pb_number_counter][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text module_class=\u00bbheader-with-button\u00bb _builder_version=\u00bb4.17.4&#8243; header_font=\u00bb||||||||\u00bb header_font_size=\u00bb29px\u00bb global_colors_info=\u00bb{}\u00bb]<h1>1. Participantes<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_code _builder_version=\u00bb4.17.4&#8243; global_colors_info=\u00bb{}\u00bb]<div class=\"infogram-embed\" data-id=\"9c09150b-b39b-455e-a713-cc4a54518799\" data-type=\"interactive\"><\/div><script>!function(e,t,s,i){var n=\"InfogramEmbeds\",o=e.getElementsByTagName(\"script\"),d=o[0],r=\/^http:\/.test(e.location)?\"http:\":\"https:\";if(\/^\\\/{2}\/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement(\"script\");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,\"infogram-async\",\"\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text module_class=\u00bbheader-with-button\u00bb _builder_version=\u00bb4.17.4&#8243; header_font=\u00bb||||||||\u00bb header_font_size=\u00bb29px\u00bb global_colors_info=\u00bb{}\u00bb]<h1>2. La investigaci\u00f3n estuvo compuesta por<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_code _builder_version=\u00bb4.17.4&#8243; global_colors_info=\u00bb{}\u00bb]<div class=\"infogram-embed\" data-id=\"726300e4-1e92-4f8e-8e33-615c4e5ff98e\" data-type=\"interactive\"><\/div><script>!function(e,t,s,i){var n=\"InfogramEmbeds\",o=e.getElementsByTagName(\"script\"),d=o[0],r=\/^http:\/.test(e.location)?\"http:\":\"https:\";if(\/^\\\/{2}\/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement(\"script\");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,\"infogram-async\",\"\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text module_class=\u00bbheader-with-button\u00bb _builder_version=\u00bb4.17.4&#8243; header_font=\u00bb||||||||\u00bb header_font_size=\u00bb29px\u00bb global_colors_info=\u00bb{}\u00bb]<h1>3. Satisfacci\u00f3n<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_code _builder_version=\u00bb4.17.4&#8243; global_colors_info=\u00bb{}\u00bb]<div class=\"infogram-embed\" data-id=\"31865117-7973-4b74-bfeb-fa3aa6f81321\" data-type=\"interactive\"><\/div><script>!function(e,t,s,i){var n=\"InfogramEmbeds\",o=e.getElementsByTagName(\"script\"),d=o[0],r=\/^http:\/.test(e.location)?\"http:\":\"https:\";if(\/^\\\/{2}\/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement(\"script\");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,\"infogram-async\",\"\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text module_class=\u00bbheader-with-button\u00bb _builder_version=\u00bb4.17.4&#8243; header_font=\u00bb||||||||\u00bb header_font_size=\u00bb29px\u00bb global_colors_info=\u00bb{}\u00bb]<h1>4. Infraestructura Virtual<\/h1>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.16&#8243; text_font=\u00bbOpen Sans||||||||\u00bb global_colors_info=\u00bb{}\u00bb]<p>Frente al escenario pand\u00e9mico, la encuesta se centr\u00f3 en la evaluaci\u00f3n de las herramientas virtuales proporcionadas por el CAM-CCBC.<\/p>\n<p>El gr\u00e1fico a continuaci\u00f3n demuestra la satisfacci\u00f3n con las herramientas virtuales, el apoyo y el asesoramiento tecnol\u00f3gico, y la infraestructura digital (provisi\u00f3n de plataformas, orientaci\u00f3n para el acceso a trav\u00e9s de gu\u00edas y tutoriales, uso del entorno de red para el intercambio de documentos, entre otros):<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_code _builder_version=\u00bb4.17.4&#8243; global_colors_info=\u00bb{}\u00bb]<div class=\"infogram-embed\" data-id=\"301c1ed4-57b8-41ce-afba-25d22aa50b36\" data-type=\"interactive\"><\/div><script>!function(e,t,s,i){var n=\"InfogramEmbeds\",o=e.getElementsByTagName(\"script\"),d=o[0],r=\/^http:\/.test(e.location)?\"http:\":\"https:\";if(\/^\\\/{2}\/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement(\"script\");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,\"infogram-async\",\"\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text module_class=\u00bbheader-with-button\u00bb _builder_version=\u00bb4.17.4&#8243; header_font=\u00bb||||||||\u00bb header_font_size=\u00bb29px\u00bb global_colors_info=\u00bb{}\u00bb]<h1>5. Cordialidad, prontitud y conocimiento de los empleados<\/h1>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.16&#8243; text_font=\u00bbOpen Sans||||||||\u00bb global_colors_info=\u00bb{}\u00bb]<p>En este punto, se eval\u00faa el trabajo de las ocho Secretar\u00edas Ejecutivas del CAM-CCBC, equipos compuestos por abogados especializados en m\u00e9todos alternativos de resoluci\u00f3n de disputas, responsables de la administraci\u00f3n de los procedimientos, el trabajo de la Secretar\u00eda General, equipo de eventos, relaciones, marketing, financiero, administrativo, recepci\u00f3n y otros empleados del Centro.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_code _builder_version=\u00bb4.17.4&#8243; global_colors_info=\u00bb{}\u00bb]<div class=\"infogram-embed\" data-id=\"00aa26dc-b243-482f-b7e0-4ea7eeb71af1\" data-type=\"interactive\"><\/div><script>!function(e,t,s,i){var n=\"InfogramEmbeds\",o=e.getElementsByTagName(\"script\"),d=o[0],r=\/^http:\/.test(e.location)?\"http:\":\"https:\";if(\/^\\\/{2}\/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement(\"script\");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,\"infogram-async\",\"\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text module_class=\u00bbheader-with-button\u00bb _builder_version=\u00bb4.17.4&#8243; header_font=\u00bb||||||||\u00bb header_font_size=\u00bb29px\u00bb global_colors_info=\u00bb{}\u00bb]<h1>6. Imparcialidad de los empleados y tratamiento ison\u00f3mico dado a las partes y a los abogados<\/h1>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.16&#8243; text_font=\u00bbOpen Sans||||||||\u00bb global_colors_info=\u00bb{}\u00bb]<p>La evaluaci\u00f3n de este aspecto est\u00e1 directamente relacionada con los pilares de actuaci\u00f3n del CAM-CCBC, que asume una posici\u00f3n neutral en la administraci\u00f3n de los procedimientos sometidos.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_code _builder_version=\u00bb4.17.4&#8243; global_colors_info=\u00bb{}\u00bb]<div class=\"infogram-embed\" data-id=\"597d23df-7410-4bbc-b4d5-f01b9514475b\" data-type=\"interactive\"><\/div><script>!function(e,t,s,i){var n=\"InfogramEmbeds\",o=e.getElementsByTagName(\"script\"),d=o[0],r=\/^http:\/.test(e.location)?\"http:\":\"https:\";if(\/^\\\/{2}\/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement(\"script\");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,\"infogram-async\",\"\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text module_class=\u00bbheader-with-button\u00bb _builder_version=\u00bb4.17.4&#8243; header_font=\u00bb||||||||\u00bb header_font_size=\u00bb29px\u00bb global_colors_info=\u00bb{}\u00bb]<h1>7. Cumplimiento de los plazos por la Secretar\u00eda<\/h1>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.16&#8243; text_font=\u00bbOpen Sans||||||||\u00bb global_colors_info=\u00bb{}\u00bb]<p>La Secretar\u00eda del CAM-CCBC es t\u00e9cnicamente especializada y se diferencia en comparaci\u00f3n con otros centros de arbitraje. Adem\u00e1s de realizar el control con relaci\u00f3n a la cordialidad, prontitud y conocimiento t\u00e9cnico, hacemos un seguimiento y an\u00e1lisis incisivo sobre el cumplimiento de los plazos.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_code _builder_version=\u00bb4.17.4&#8243; global_colors_info=\u00bb{}\u00bb]<div class=\"infogram-embed\" data-id=\"28a7654a-a913-4b32-873b-94754c53dbf7\" data-type=\"interactive\"><\/div><script>!function(e,t,s,i){var n=\"InfogramEmbeds\",o=e.getElementsByTagName(\"script\"),d=o[0],r=\/^http:\/.test(e.location)?\"http:\":\"https:\";if(\/^\\\/{2}\/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement(\"script\");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,\"infogram-async\",\"\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text module_class=\u00bbheader-with-button\u00bb _builder_version=\u00bb4.17.4&#8243; header_font=\u00bb||||||||\u00bb header_font_size=\u00bb29px\u00bb global_colors_info=\u00bb{}\u00bb]<h1>8. Eficiencia &#8211; Gesti\u00f3n Financiera<\/h1>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.17.4&#8243; text_font=\u00bbOpen Sans||||||||\u00bb global_colors_info=\u00bb{}\u00bb]<p>La Gerencia Financiera del CAM-CCBC es t\u00e9cnicamente especializada y diferenciada de otros centros de arbitraje. Adem\u00e1s de realizar un control en relaci\u00f3n a la cordialidad, prontitud y conocimiento t\u00e9cnico, hacemos un seguimiento financiero de todo el procedimiento.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_code _builder_version=\u00bb4.17.4&#8243; global_colors_info=\u00bb{}\u00bb]<div class=\"infogram-embed\" data-id=\"f4808655-aa4a-4bfe-9859-2e4c7ff77eb1\" data-type=\"interactive\"><\/div><script>!function(e,t,s,i){var n=\"InfogramEmbeds\",o=e.getElementsByTagName(\"script\"),d=o[0],r=\/^http:\/.test(e.location)?\"http:\":\"https:\";if(\/^\\\/{2}\/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement(\"script\");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,\"infogram-async\",\"\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>[\/et_pb_code][et_pb_code _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text module_class=\u00bbheader-with-button\u00bb _builder_version=\u00bb4.17.4&#8243; header_font=\u00bb||||||||\u00bb header_font_size=\u00bb29px\u00bb global_colors_info=\u00bb{}\u00bb]<h1>9. Transparencia de los procedimientos adoptados por el CAM-CCBC<\/h1>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.16&#8243; text_font=\u00bbOpen Sans||||||||\u00bb global_colors_info=\u00bb{}\u00bb]<p>El CAM-CCBC desarrolla continuamente nuevos mecanismos de transparencia, siempre atentos a los desarrollos tecnol\u00f3gicos, especialmente en el entorno virtual. A continuaci\u00f3n se muestra la satisfacci\u00f3n relacionada con este punto:<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_code _builder_version=\u00bb4.17.4&#8243; global_colors_info=\u00bb{}\u00bb]<div class=\"infogram-embed\" data-id=\"e02d7dc7-b470-4c9d-be6a-9db331edc367\" data-type=\"interactive\"><\/div><script>!function(e,t,s,i){var n=\"InfogramEmbeds\",o=e.getElementsByTagName(\"script\"),d=o[0],r=\/^http:\/.test(e.location)?\"http:\":\"https:\";if(\/^\\\/{2}\/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement(\"script\");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,\"infogram-async\",\"\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text module_class=\u00bbheader-with-button\u00bb _builder_version=\u00bb4.17.4&#8243; header_font=\u00bb||||||||\u00bb header_font_size=\u00bb29px\u00bb global_colors_info=\u00bb{}\u00bb]<h1>10. Comprensi\u00f3n de las regulaciones, resoluciones administrativas, tablas de gastos y otros<\/h1>[\/et_pb_text][et_pb_text module_class=\u00bbheader-with-button\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb||||||||\u00bb header_font_size=\u00bb29px\u00bb global_colors_info=\u00bb{}\u00bb]<p>Adem\u00e1s de los Reglamentos y Tablas de Gastos aplicadas a los procedimientos administrados por el Centro, el CAM-CCBC publica orientaciones y <em>guidelines<\/em> sobre sus actividades en una serie de Resoluciones Administrativas emitidas desde 2012. Esto permite la incorporaci\u00f3n de las mejores pr\u00e1cticas en el servicio prestado por la Instituci\u00f3n.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_code _builder_version=\u00bb4.17.4&#8243; global_colors_info=\u00bb{}\u00bb]<div class=\"infogram-embed\" data-id=\"ad372517-7385-437a-8c89-ec96fbcce6a3\" data-type=\"interactive\"><\/div><script>!function(e,t,s,i){var n=\"InfogramEmbeds\",o=e.getElementsByTagName(\"script\"),d=o[0],r=\/^http:\/.test(e.location)?\"http:\":\"https:\";if(\/^\\\/{2}\/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement(\"script\");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,\"infogram-async\",\"\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text module_class=\u00bbheader-with-button\u00bb _builder_version=\u00bb4.17.4&#8243; header_font=\u00bb||||||||\u00bb header_font_size=\u00bb29px\u00bb global_colors_info=\u00bb{}\u00bb]<h1>11. Comparaci\u00f3n general del CAM-CCBC con otros centros de arbitraje<\/h1>[\/et_pb_text][et_pb_text module_class=\u00bbheader-with-button\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb||||||||\u00bb header_font_size=\u00bb29px\u00bb global_colors_info=\u00bb{}\u00bb]<p>Finalmente, encuentre a continuaci\u00f3n el nivel de satisfacci\u00f3n con respecto al rendimiento del CAM-CCBC en comparaci\u00f3n con otros proveedores de servicios:<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_code _builder_version=\u00bb4.17.4&#8243; global_colors_info=\u00bb{}\u00bb]<div class=\"infogram-embed\" data-id=\"0ff63115-e080-4420-bc9b-d34435c7e378\" data-type=\"interactive\"><\/div><script>!function(e,t,s,i){var n=\"InfogramEmbeds\",o=e.getElementsByTagName(\"script\"),d=o[0],r=\/^http:\/.test(e.location)?\"http:\":\"https:\";if(\/^\\\/{2}\/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement(\"script\");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,\"infogram-async\",\"\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; 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