{"id":8426,"date":"2018-06-25T01:30:42","date_gmt":"2018-06-25T04:30:42","guid":{"rendered":"https:\/\/www.ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/quality-policy\/"},"modified":"2023-11-30T12:39:56","modified_gmt":"2023-11-30T15:39:56","slug":"gestion-de-la-calidad","status":"publish","type":"page","link":"https:\/\/www.ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/es\/gestion-de-la-calidad\/","title":{"rendered":"Gesti\u00f3n De La Calidad"},"content":{"rendered":"\n\n[et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;interior-header&#8221; _builder_version=&#8221;4.16&#8243; background_image=&#8221;https:\/\/storage.googleapis.com\/stateless-ccbc-org-br\/2018\/09\/1db29aad-fotolia_109781701_subscription_monthly_xxl.jpg&#8221; custom_padding=&#8221;200px|0px||0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;50px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; background_position=&#8221;top_left&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;|||on|||||&#8221; text_font_size=&#8221;22px&#8221; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;60px&#8221; header_line_height=&#8221;1.2em&#8221; background_layout=&#8221;dark&#8221; header_font_size_tablet=&#8221;30px&#8221; header_font_size_phone=&#8221;&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<h1>Gesti\u00f3n De La Calidad<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;0px||0px|&#8221; custom_padding=&#8221;0px||0px|&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code admin_label=&#8221;Breadcrumbs shortcode&#8221; module_class=&#8221;breadcrumbs&#8221; _builder_version=&#8221;4.16&#8243; custom_css_main_element=&#8221;margin-top: 103px;||font-size: 14px;&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_button button_url=&#8221;#encuesta&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Encuesta de Satisfacci\u00f3n&#8221; _builder_version=&#8221;4.16&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;16px&#8221; button_text_color=&#8221;#000000&#8243; button_border_color=&#8221;#90c445&#8243; button_border_radius=&#8221;31px&#8221; button_font=&#8221;|700|||||||&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;10px||10px||true&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover=&#8221;#000000&#8243; button_text_color__hover_enabled=&#8221;on&#8221; button_border_color__hover=&#8221;#90c445&#8243; button_border_color__hover_enabled=&#8221;on&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;on&#8221; button_bg_color__hover=&#8221;rgba(0,0,0,0)&#8221;]\r[\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;header-with-button&#8221; _builder_version=&#8221;4.16&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;29px&#8221; global_colors_info=&#8221;{}&#8221;]<h1>Certificaci\u00f3n ISO 9001<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.17.4&#8243; text_font=&#8221;Open Sans||||||||&#8221; text_orientation=&#8221;justified&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<p>El CAM-CCBC fue pionero en la obtenci\u00f3n de la certificaci\u00f3n de su Sistema de Gesti\u00f3n de Calidad basado en la norma ISO 9001, en 2004. El sello internacional atestigu\u00f3 la calidad de los procedimientos del Centro en la administraci\u00f3n de arbitrajes. Desde entonces, el CAM-CCBC ha estado en l\u00ednea con los requisitos de esta norma, someti\u00e9ndose a auditor\u00edas anuales realizadas por \u00a0<a href=\"https:\/\/www.sgs-latam.com\/\">SGS<\/a>, un organismo certificador independiente.<\/p>\n<p>Despu\u00e9s de la auditor\u00eda en 2022, el CAM-CCBC obtuvo la certificaci\u00f3n relacionada con los otros m\u00e9todos de resoluci\u00f3n de conflitos administrados, es decir,\u00a0<a href=\"\/cam-ccbc-centro-arbitragem-mediacao?page_id=7573\">arbitrajes, mediaci\u00f3n<\/a>\u00a0y\u00a0<a href=\"\/cam-ccbc-centro-arbitragem-mediacao?page_id=7579\">dispute boards<\/a>, v\u00e1lido hasta el 4 de enero de 2026. Con esta aprobaci\u00f3n, el Centro renueva su pioneirismo e compromiso con su Sistema de Gesti\u00f3n de la Calidad.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.17.4&#8243; text_font=&#8221;||||||||&#8221; text_orientation=&#8221;justified&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<h4><strong>Pol\u00edtica de Calidad del CAM-CCBC<\/strong><\/h4>\n<p>Poner a disposici\u00f3n, independientemente de su origen, nacionalidad o afiliaci\u00f3n a la C\u00e1mara de Comercio Brasil-Canad\u00e1, la administraci\u00f3n de los m\u00e9todos apropiados de resoluci\u00f3n de conflictos proporcionados de conformidad con las propias regulaciones y las leyes aplicables.<\/p>\n<p>Los pilares del CAM-CCBC son: imparcialidad, independencia, eficiencia, transparencia y mejora continua del Sistema de Gesti\u00f3n.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; 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url_new_window=&#8221;on&#8221; button_text=&#8221;HAGA CLIC PARA VER EL CERTIFICADO&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.17.4&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;16px&#8221; button_text_color=&#8221;#000000&#8243; button_border_color=&#8221;#90c445&#8243; button_border_radius=&#8221;31px&#8221; button_font=&#8221;|700|||||||&#8221; custom_margin=&#8221;64px|||&#8221; custom_padding=&#8221;10px||10px|&#8221; hover_enabled=&#8221;0&#8243; button_text_color_hover=&#8221;#000000&#8243; button_border_color_hover=&#8221;#90c445&#8243; button_bg_color_hover=&#8221;rgba(0,0,0,0)&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;on&#8221; button_text_color__hover=&#8221;#000000&#8243; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;on&#8221; button_border_color__hover=&#8221;#90c445&#8243; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;on&#8221; button_bg_color__hover=&#8221;rgba(0,0,0,0)&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<p>&nbsp;<\/p>\r[\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|off&#8221; module_id=&#8221;encuesta&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;header-with-button&#8221; _builder_version=&#8221;4.16&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;29px&#8221; global_colors_info=&#8221;{}&#8221;]<h1>Sobre la encuesta de satisfacci\u00f3n<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Open Sans||||||||&#8221; text_orientation=&#8221;justified&#8221; global_colors_info=&#8221;{}&#8221;]<p>La encuesta se lleva a cabo anualmente para evaluar la satisfacci\u00f3n de los usuarios de los servicios de administraci\u00f3n de los m\u00e9todos apropiados de resoluci\u00f3n de disputas proporcionados por el Centro. \u00a0A partir de los datos recogidos por la encuesta, el equipo del CAM-CCBC crea planes de acci\u00f3n para la mejora continua de los servicios basados en los pilares de la Pol\u00edtica de Calidad del Centro.<\/p>\n<p>En 2020, el CAM-CCBC se organiz\u00f3 internamente para garantizar la continuidad de m\u00e1s de 300 procedimientos en marcha y determin\u00f3 medidas de emergencia que aseguraron el desarrollo remoto y seguro de los procesos bajo su gesti\u00f3n. \u00a0Pusimos en pr\u00e1ctica un proyecto que ya estaba en marcha: migraci\u00f3n para la conducci\u00f3n el 100% electr\u00f3nica de los procedimientos.<\/p>\n<p>En la encuesta de 2021 tuvimos 458 participantes, que contribuyeron a los siguientes resultados:<\/p>[\/et_pb_text][et_pb_number_counter title=&#8221;participantes en 2021&#8243; number=&#8221;458&#8243; percent_sign=&#8221;off&#8221; _builder_version=&#8221;4.17.4&#8243; global_colors_info=&#8221;{}&#8221;]\r[\/et_pb_number_counter][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;header-with-button&#8221; _builder_version=&#8221;4.17.4&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;29px&#8221; global_colors_info=&#8221;{}&#8221;]<h1>1. Participantes<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;4.17.4&#8243; global_colors_info=&#8221;{}&#8221;]<div class=\"infogram-embed\" data-id=\"9c09150b-b39b-455e-a713-cc4a54518799\" data-type=\"interactive\"><\/div><script>!function(e,t,s,i){var n=\"InfogramEmbeds\",o=e.getElementsByTagName(\"script\"),d=o[0],r=\/^http:\/.test(e.location)?\"http:\":\"https:\";if(\/^\\\/{2}\/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement(\"script\");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,\"infogram-async\",\"\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;header-with-button&#8221; _builder_version=&#8221;4.17.4&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;29px&#8221; global_colors_info=&#8221;{}&#8221;]<h1>2. La investigaci\u00f3n estuvo compuesta por<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;4.17.4&#8243; global_colors_info=&#8221;{}&#8221;]<div class=\"infogram-embed\" data-id=\"726300e4-1e92-4f8e-8e33-615c4e5ff98e\" data-type=\"interactive\"><\/div><script>!function(e,t,s,i){var n=\"InfogramEmbeds\",o=e.getElementsByTagName(\"script\"),d=o[0],r=\/^http:\/.test(e.location)?\"http:\":\"https:\";if(\/^\\\/{2}\/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement(\"script\");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,\"infogram-async\",\"\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;header-with-button&#8221; _builder_version=&#8221;4.17.4&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;29px&#8221; global_colors_info=&#8221;{}&#8221;]<h1>3. Satisfacci\u00f3n<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;4.17.4&#8243; global_colors_info=&#8221;{}&#8221;]<div class=\"infogram-embed\" data-id=\"31865117-7973-4b74-bfeb-fa3aa6f81321\" data-type=\"interactive\"><\/div><script>!function(e,t,s,i){var n=\"InfogramEmbeds\",o=e.getElementsByTagName(\"script\"),d=o[0],r=\/^http:\/.test(e.location)?\"http:\":\"https:\";if(\/^\\\/{2}\/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement(\"script\");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,\"infogram-async\",\"\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;header-with-button&#8221; _builder_version=&#8221;4.17.4&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;29px&#8221; global_colors_info=&#8221;{}&#8221;]<h1>4. Infraestructura Virtual<\/h1>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Open Sans||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<p>Frente al escenario pand\u00e9mico, la encuesta se centr\u00f3 en la evaluaci\u00f3n de las herramientas virtuales proporcionadas por el CAM-CCBC.<\/p>\n<p>El gr\u00e1fico a continuaci\u00f3n demuestra la satisfacci\u00f3n con las herramientas virtuales, el apoyo y el asesoramiento tecnol\u00f3gico, y la infraestructura digital (provisi\u00f3n de plataformas, orientaci\u00f3n para el acceso a trav\u00e9s de gu\u00edas y tutoriales, uso del entorno de red para el intercambio de documentos, entre otros):<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;4.17.4&#8243; global_colors_info=&#8221;{}&#8221;]<div class=\"infogram-embed\" data-id=\"301c1ed4-57b8-41ce-afba-25d22aa50b36\" data-type=\"interactive\"><\/div><script>!function(e,t,s,i){var n=\"InfogramEmbeds\",o=e.getElementsByTagName(\"script\"),d=o[0],r=\/^http:\/.test(e.location)?\"http:\":\"https:\";if(\/^\\\/{2}\/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement(\"script\");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,\"infogram-async\",\"\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;header-with-button&#8221; _builder_version=&#8221;4.17.4&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;29px&#8221; global_colors_info=&#8221;{}&#8221;]<h1>5. Cordialidad, prontitud y conocimiento de los empleados<\/h1>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Open Sans||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<p>En este punto, se eval\u00faa el trabajo de las ocho Secretar\u00edas Ejecutivas del CAM-CCBC, equipos compuestos por abogados especializados en m\u00e9todos alternativos de resoluci\u00f3n de disputas, responsables de la administraci\u00f3n de los procedimientos, el trabajo de la Secretar\u00eda General, equipo de eventos, relaciones, marketing, financiero, administrativo, recepci\u00f3n y otros empleados del Centro.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;4.17.4&#8243; global_colors_info=&#8221;{}&#8221;]<div class=\"infogram-embed\" data-id=\"00aa26dc-b243-482f-b7e0-4ea7eeb71af1\" data-type=\"interactive\"><\/div><script>!function(e,t,s,i){var n=\"InfogramEmbeds\",o=e.getElementsByTagName(\"script\"),d=o[0],r=\/^http:\/.test(e.location)?\"http:\":\"https:\";if(\/^\\\/{2}\/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement(\"script\");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,\"infogram-async\",\"\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;header-with-button&#8221; _builder_version=&#8221;4.17.4&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;29px&#8221; global_colors_info=&#8221;{}&#8221;]<h1>6. Imparcialidad de los empleados y tratamiento ison\u00f3mico dado a las partes y a los abogados<\/h1>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Open Sans||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<p>La evaluaci\u00f3n de este aspecto est\u00e1 directamente relacionada con los pilares de actuaci\u00f3n del CAM-CCBC, que asume una posici\u00f3n neutral en la administraci\u00f3n de los procedimientos sometidos.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;4.17.4&#8243; global_colors_info=&#8221;{}&#8221;]<div class=\"infogram-embed\" data-id=\"597d23df-7410-4bbc-b4d5-f01b9514475b\" data-type=\"interactive\"><\/div><script>!function(e,t,s,i){var n=\"InfogramEmbeds\",o=e.getElementsByTagName(\"script\"),d=o[0],r=\/^http:\/.test(e.location)?\"http:\":\"https:\";if(\/^\\\/{2}\/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement(\"script\");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,\"infogram-async\",\"\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;header-with-button&#8221; _builder_version=&#8221;4.17.4&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;29px&#8221; global_colors_info=&#8221;{}&#8221;]<h1>7. Cumplimiento de los plazos por la Secretar\u00eda<\/h1>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Open Sans||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<p>La Secretar\u00eda del CAM-CCBC es t\u00e9cnicamente especializada y se diferencia en comparaci\u00f3n con otros centros de arbitraje. Adem\u00e1s de realizar el control con relaci\u00f3n a la cordialidad, prontitud y conocimiento t\u00e9cnico, hacemos un seguimiento y an\u00e1lisis incisivo sobre el cumplimiento de los plazos.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;4.17.4&#8243; global_colors_info=&#8221;{}&#8221;]<div class=\"infogram-embed\" data-id=\"28a7654a-a913-4b32-873b-94754c53dbf7\" data-type=\"interactive\"><\/div><script>!function(e,t,s,i){var n=\"InfogramEmbeds\",o=e.getElementsByTagName(\"script\"),d=o[0],r=\/^http:\/.test(e.location)?\"http:\":\"https:\";if(\/^\\\/{2}\/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement(\"script\");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,\"infogram-async\",\"\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;header-with-button&#8221; _builder_version=&#8221;4.17.4&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;29px&#8221; global_colors_info=&#8221;{}&#8221;]<h1>8. Eficiencia &#8211; Gesti\u00f3n Financiera<\/h1>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.17.4&#8243; text_font=&#8221;Open Sans||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<p>La Gerencia Financiera del CAM-CCBC es t\u00e9cnicamente especializada y diferenciada de otros centros de arbitraje. Adem\u00e1s de realizar un control en relaci\u00f3n a la cordialidad, prontitud y conocimiento t\u00e9cnico, hacemos un seguimiento financiero de todo el procedimiento.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;4.17.4&#8243; global_colors_info=&#8221;{}&#8221;]<div class=\"infogram-embed\" data-id=\"f4808655-aa4a-4bfe-9859-2e4c7ff77eb1\" data-type=\"interactive\"><\/div><script>!function(e,t,s,i){var n=\"InfogramEmbeds\",o=e.getElementsByTagName(\"script\"),d=o[0],r=\/^http:\/.test(e.location)?\"http:\":\"https:\";if(\/^\\\/{2}\/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement(\"script\");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,\"infogram-async\",\"\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>[\/et_pb_code][et_pb_code _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;header-with-button&#8221; _builder_version=&#8221;4.17.4&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;29px&#8221; global_colors_info=&#8221;{}&#8221;]<h1>9. Transparencia de los procedimientos adoptados por el CAM-CCBC<\/h1>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Open Sans||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<p>El CAM-CCBC desarrolla continuamente nuevos mecanismos de transparencia, siempre atentos a los desarrollos tecnol\u00f3gicos, especialmente en el entorno virtual. A continuaci\u00f3n se muestra la satisfacci\u00f3n relacionada con este punto:<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;4.17.4&#8243; global_colors_info=&#8221;{}&#8221;]<div class=\"infogram-embed\" data-id=\"e02d7dc7-b470-4c9d-be6a-9db331edc367\" data-type=\"interactive\"><\/div><script>!function(e,t,s,i){var n=\"InfogramEmbeds\",o=e.getElementsByTagName(\"script\"),d=o[0],r=\/^http:\/.test(e.location)?\"http:\":\"https:\";if(\/^\\\/{2}\/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement(\"script\");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,\"infogram-async\",\"\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;header-with-button&#8221; _builder_version=&#8221;4.17.4&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;29px&#8221; global_colors_info=&#8221;{}&#8221;]<h1>10. Comprensi\u00f3n de las regulaciones, resoluciones administrativas, tablas de gastos y otros<\/h1>[\/et_pb_text][et_pb_text module_class=&#8221;header-with-button&#8221; _builder_version=&#8221;4.16&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;29px&#8221; global_colors_info=&#8221;{}&#8221;]<p>Adem\u00e1s de los Reglamentos y Tablas de Gastos aplicadas a los procedimientos administrados por el Centro, el CAM-CCBC publica orientaciones y <em>guidelines<\/em> sobre sus actividades en una serie de Resoluciones Administrativas emitidas desde 2012. Esto permite la incorporaci\u00f3n de las mejores pr\u00e1cticas en el servicio prestado por la Instituci\u00f3n.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;4.17.4&#8243; global_colors_info=&#8221;{}&#8221;]<div class=\"infogram-embed\" data-id=\"ad372517-7385-437a-8c89-ec96fbcce6a3\" data-type=\"interactive\"><\/div><script>!function(e,t,s,i){var n=\"InfogramEmbeds\",o=e.getElementsByTagName(\"script\"),d=o[0],r=\/^http:\/.test(e.location)?\"http:\":\"https:\";if(\/^\\\/{2}\/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement(\"script\");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,\"infogram-async\",\"\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;header-with-button&#8221; _builder_version=&#8221;4.17.4&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;29px&#8221; global_colors_info=&#8221;{}&#8221;]<h1>11. 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text_text_shadow_style=&#8221;preset2&#8243; border_width_left=&#8221;1px&#8221; border_color_left=&#8221;#ffffff&#8221; global_colors_info=&#8221;{}&#8221;]<h3><strong>ENTRE EN CONTACTO<\/strong><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-5103 alignnone size-full\" src=\"https:\/\/ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/wp-content\/uploads\/sites\/10\/2018\/08\/tel.png\" alt=\"\" width=\"8\" height=\"8\"> +55 11 4058-0400<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-5113 alignnone size-full\" src=\"https:\/\/ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/wp-content\/uploads\/sites\/10\/2018\/08\/mail_2.png\" alt=\"\" width=\"13\" height=\"8\">&nbsp; cam@ccbc.org.br<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text disabled_on=&#8221;off|off|off&#8221; 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