{"id":7906,"date":"2018-06-25T01:30:42","date_gmt":"2018-06-25T04:30:42","guid":{"rendered":"https:\/\/www.ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/quality-policy\/"},"modified":"2023-11-30T12:36:36","modified_gmt":"2023-11-30T15:36:36","slug":"quality-management","status":"publish","type":"page","link":"https:\/\/www.ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/en\/quality-management\/","title":{"rendered":"Quality Management"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ module_class=”interior-header” _builder_version=”4.16″ background_image=”https:\/\/storage.googleapis.com\/stateless-ccbc-org-br\/2018\/09\/1db29aad-fotolia_109781701_subscription_monthly_xxl.jpg” custom_padding=”200px|0px||0px|false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_margin=”50px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ background_position=”top_left” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Header” _builder_version=”4.16″ text_font=”|||on|||||” text_font_size=”22px” header_font=”||||||||” header_font_size=”60px” header_line_height=”1.2em” background_layout=”dark” header_font_size_tablet=”30px” header_font_size_phone=”” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]

Quality Management<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ custom_margin=”0px||0px|” custom_padding=”0px||0px|” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_code admin_label=”Breadcrumbs shortcode” module_class=”breadcrumbs” _builder_version=”4.16″ custom_css_main_element=”margin-top: 103px;||font-size: 14px;” global_colors_info=”{}”][\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_button button_url=”#survey” url_new_window=”on” button_text=”Satisfaction Survey” _builder_version=”4.16″ custom_button=”on” button_text_size=”16px” button_text_color=”#000000″ button_border_color=”#90c445″ button_border_radius=”31px” button_font=”|700|||||||” custom_margin=”|||” custom_padding=”10px||10px||true” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_text_color__hover=”#000000″ button_text_color__hover_enabled=”on” button_border_color__hover=”#90c445″ button_border_color__hover_enabled=”on” button_border_radius__hover_enabled=”off” button_border_width__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on” button_bg_color__hover=”rgba(0,0,0,0)”]\r[\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text module_class=”header-with-button” _builder_version=”4.16″ header_font=”||||||||” header_font_size=”29px” global_colors_info=”{}”]

ISO 9001 Certification<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.17.4″ text_font=”Open Sans||||||||” text_orientation=”justified” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

The CAM-CCBC was a pioneer in obtaining the certification of its Quality Management System based on ISO 9001 standard in 2004. The international seal attested the quality of the Center procedures in the arbitrations of administration. Since then, the CAM-CCBC has been in line with the requirements of this standard, through annual audits conducted by\u00a0SGS<\/a>, an independent certifying agency.<\/p>\n

After the audit in 2022, the CAM-CCBC has obtained the certification related to administration of conflict resolution methods i.e. arbitrarion<\/a>,\u00a0mediation<\/a>\u00a0and\u00a0dispute boards<\/a>, valid until January 4, 2026. With this approval, the Center renews its pioneering and commitment with its Quality Management System.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.17.4″ text_font=”||||||||” text_orientation=”justified” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

CAM-CCBC Quality Policy<\/strong><\/h4>\n

Making available, regardless of origin, nationality or affiliation to the Chamber of Commerce Brazil-Canada, the administration of appropriate methods of conflict resolution provided according to own regulations and applicable laws.<\/p>\n

The pillars of the CAM-CCBC are: impartiality, independence, efficiency, transparency and continuous improvement of the Management System.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/wp-content\/uploads\/sites\/10\/2021\/11\/iso-9001.jpg” align=”right” align_tablet=”center” align_phone=”center” align_last_edited=”on|desktop” _builder_version=”4.16″ max_width=”300px” global_colors_info=”{}”]

 <\/p>\r[\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_button button_url=”https:\/\/ccbc.org.br\/cam-ccbc-centro-arbitragem-mediacao\/wp-content\/uploads\/sites\/10\/2023\/01\/certificado-alternative-dispute-resolution.pdf” url_new_window=”on” button_text=”CLICK HERE TO VIEW THE CERTIFICATE” button_alignment=”center” _builder_version=”4.17.4″ custom_button=”on” button_text_size=”16px” button_text_color=”#000000″ button_border_color=”#90c445″ button_border_radius=”31px” button_font=”|700|||||||” custom_margin=”64px|||” custom_padding=”10px||10px|” hover_enabled=”0″ button_text_color_hover=”#000000″ button_border_color_hover=”#90c445″ button_bg_color_hover=”rgba(0,0,0,0)” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”on” button_text_color__hover=”#000000″ button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”on” button_border_color__hover=”#90c445″ button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on” button_bg_color__hover=”rgba(0,0,0,0)” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” sticky_enabled=”0″]

 <\/p>\r[\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” module_id=”survey” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text module_class=”header-with-button” _builder_version=”4.16″ header_font=”||||||||” header_font_size=”29px” global_colors_info=”{}”]

About the satisfaction survey<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.17.4″ text_font=”Open Sans||||||||” text_orientation=”justified” global_colors_info=”{}”]

The survey is conducted annually to assess the users\u2019 satisfaction concerning the administration services of the appropriate methods of dispute resolution provided by the Center. From the data collected by the survey, action plans for the continuous improvement of services based on the pillars of the Center Quality Policy are created by the CAM-CCBC team.<\/p>\n

In 2020, the CAM-CCBC organized itself internally to ensure the continuity of more than 300 ongoing procedures, and determined emergency measures that ensured the remote and safe conduct of the proceedings under its management. We put into practice a project already in progress: migration to 100% electronic conduction of procedures.<\/p>\n

In the 2021 survey we had 458 participants, which contributed to the following results:<\/p>[\/et_pb_text][et_pb_number_counter title=”participants in 2021″ number=”458″ percent_sign=”off” _builder_version=”4.17.4″ global_colors_info=”{}”]\r[\/et_pb_number_counter][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text module_class=”header-with-button” _builder_version=”4.17.4″ header_font=”||||||||” header_font_size=”29px” global_colors_info=”{}”]

1. Participants<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_code _builder_version=”4.17.4″ global_colors_info=”{}”]
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